Phyllis Houston, MSOL is Director of Pharmacy Performance for AmerisourceBergen Drug Corporation where she oversees the development of AmerisourceBergen's Star Ratings and pharmacy performance strategies including leading key partnerships to advance these strategies. Ms. Houston holds responsibility for identifying opportunities to expand pharmacy services to increase operational efficiency, enhance offerings and through workflow analysis support continual process improvement. She serves as a source of expertise and an educator on healthcare legislation and regulations, such as CMS Star Ratings, in addition to managed care operations.
Prior to joining AmerisourceBergen, she worked for a large national pharmacy chain providing oversight for three pharmacy central fill locations servicing over 500 stores across three states. In this role she was responsible for new business growth, financial results, system integrations and change management as well as ensuring strict inventory and quality control processes at all levels of operation. Earlier in her career, she provided oversight of operations and pharmacy services for five pharmacy facilities that included central fill, mail order, call center operations and specialty pharmacy operations. Ms. Houston received her Bachelors of Science in Business Administration from University of Nevada-Reno and her Masters of Science in Organizational Leadership from National University.