Pharmacies

Capitalize on the Customer Experience

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How employee training can enhance the pharmacy’s bottom line.

Pharmacy is an industry in flux. Competition, margin pressures, ACA and Star Ratings are among the many factors that impact revenue in ways the pharmacy cannot fully control. In addition to diversifying their revenue streams, how can pharmacies focus on what they can control to remain viable? When it comes to attracting new customers and retaining existing customers, optimizing the customer experience - whether it's shopping or seeking a source for wellness - is an important way to enhance care and grow revenue by building loyalty. And setting up the pharmacy staff for customer service success starts with effective employee training. In this infographic, we explore the business value of superior service, how pharmacies can move the needle on revenue-impacting service issues with customer service training and what that training could look like.

The Art Of Customer Service

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